Refund policy

Return & Exchange Policy

At RTS Store, customer satisfaction is our top priority. We strive to provide high-quality products, and if for any reason you're not completely satisfied with your purchase, we're here to help through our simple and transparent Return & Exchange Policy.

Return & Exchange Eligibility

Customers may request a return or exchange within 15 days of receiving their order. Unfortunately, requests made after this period cannot be processed.

Conditions for Return or Exchange

To be eligible for a return or exchange:

  • The product must be unused and in its original, unopened packaging.
  • The item must be in the same condition as it was delivered, with the seal, box, and packaging fully intact.
  • The product must not be opened, tampered with, or damaged.
  • A return or exchange request must be submitted within 15 days of receiving the order.
  • Valid proof of purchase (invoice, receipt, or order confirmation email) must be provided.
  • Once we receive and inspect the returned item, we will notify you whether your return or exchange request has been approved.

Items Not Eligible for Return or Exchange

For hygiene and quality assurance reasons, the following items cannot be returned or exchanged:

  • Products that have been used, opened, or sprayed.
  • Perfume bottles with broken or removed seals.
  • Products with damaged, torn, incomplete, or unsealed packaging.
  • Items that have been tampered with or show signs of use.
  • Requests submitted more than 15 days after delivery.

How to Request a Return or Exchange

To request a return or exchange, please email us at [support@rtsstore.pk](mailto:support@rtsstore.pk) with the subject line:

Return/Exchange Request – Order #[Your Order Number]

Please include the following information:

  • Full Name
  • Order Number
  • Reason for Return or Exchange

Our support team will review your request and, if approved, provide you with complete return instructions.

After approval, securely pack the item and ship it to the return address provided by our support team.

Please Note: Return shipping charges are the responsibility of the customer unless the return is due to our mistake (such as receiving the wrong product or a defective item).

Exchange Processing Time

Once the returned item has been received and inspected, your exchange will be processed as soon as possible.

Please allow 7–10 business days for processing, depending on product availability and your location.

Need Help?

If you have any questions regarding your order or this policy, please feel free to contact us:

Email: [support@rtsstore.pk](mailto:support@rtsstore.pk)

WhatsApp: 0300-XXXXXXX

Our customer support team will be happy to assist you.